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Privacy Policy

Last Updated: December 25, 2025

This Privacy Policy describes how BKV PRODUCTIONS LLC ("Company," "we," "us," or "our") collects, uses, and discloses your information when you use our website (the "Site") and services (collectively, the "Services").

By using the Services, you consent to the collection and use of information in accordance with this policy. This Privacy Policy is incorporated into and subject to our Terms of Service.

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use the Services.

A. Personal Information

When you register for an account, we may collect:

  • Name
  • Email address
  • Password (hashed and secured)
  • Payment information (processed securely by our third-party payment processor, Stripe)

B. User Content (Your Files and Chats)

We collect and store all content you upload or input into the Services, including but not limited to:

  • Medical and dental bills
  • Insurance Explanation of Benefits (EOBs)
  • Treatment plans and quotes
  • Chat messages and interactions within the Services

Note: You should redact sensitive government IDs (like SSNs) before uploading, although our systems are designed to process standard insurance documents.

C. Usage Data

We may automatically collect information on how the Services are accessed and used ("Usage Data"). This may include your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.

2. How We Use Your Information

We reserve the broad right to use the information we collect, including your User Content, for any business purpose regarding BKV PRODUCTIONS LLC. Specifically, we use your information to:

  • Provide and Maintain the Service: To process your documents, generate insights, and deliver the chat experience.
  • Develop New Products: To identify trends and build new features or services.
  • Communications: To contact you with newsletters, marketing or promotional materials, and other information (you may opt-out of these).
  • Legal Compliance: To comply with applicable laws and regulations.

3. Disclosure of Your Information

We may share your information with:

  • Service Providers: We use third-party companies to facilitate our Service (e.g., Cloudflare for storage and Stripe for payments). These third parties have access to your information only to perform these tasks on our behalf.
  • Business Transfers: If the Company is involved in a merger, acquisition, or asset sale, your Personal Information and User Content may be transferred.
  • Law Enforcement: Under certain circumstances, we may be required to disclose your Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We value your trust in providing us your Personal Information and strive to use commercially acceptable means to protect it. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

5. Third-Party Links

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

6. Children's Privacy

Our Services are not addressed to anyone under the age of 18. We do not knowingly collect personal identifiable information from children under 18. In the case we discover that a child under 18 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected].

BKV PRODUCTIONS LLC
Colorado, USA